Refund & Cancellation Policy

1. General Policy

Innovartic Solutions (OPC) Pvt. Ltd. provides software, communication, digital and technology services. Refund eligibility depends on the nature of the service and the stage at which cancellation is requested.

2. Service Cancellation

Customers may request cancellation before the service or project has started. Once development, implementation, campaign setup or service activation has started, the payment may not be fully refundable.

3. Communication Services

Payments for services such as Bulk SMS, WhatsApp, Voice, RCS, API credits and related communication services may not be refundable once credits or services have been activated or consumed.

4. Development Services

For website, mobile application, software, API integration and customised development projects, payments related to completed work or started milestones may not be refundable.

5. Duplicate Payments

If a customer is charged more than once for the same transaction due to a payment or technical error, the duplicate payment may be eligible for a refund after verification.

6. Refund Request

Refund requests should be submitted with the customer name, invoice or transaction reference, payment details and the reason for requesting the refund.

7. Refund Processing

Approved refunds will normally be processed through the original payment method. The time required for the refund to reflect in the customer's account may depend on the bank or payment service provider.

8. Non-Refundable Services

• Services that have already been delivered
• Completed development work
• Consumed communication credits
• Third-party services or API charges
• Advertising or media expenses already incurred
• Domain, hosting or software licence charges

9. Policy Changes

Innovartic Solutions may update this Refund Policy from time to time. Any changes will be published on this page with the updated effective date.