Contact Center Suite : The Future of Enhanced Communication is Here!
Contact Center Suite
Call Tracking and Analytics
Features like CSAT score, call tracking and recording can be very useful tools in addition to track AHT of agents to understand the team performance. Tubelight offers 70+ custom reports to address agents to admin use cases.
ACD Intelligent Routing
Advanced Automatic Call Distributor (ACD) systems can route calls based on skill, location, language like feature to route the call to the right agent. Attribute-based routing and priority-based routing are examples of intelligent routing.
Reliability
Enterprise-level reliability with better uptime and speed improvements through software upgrades. Tens of thousands of customers' needs are combined by cloud-based contact centers.
Highlight
Features
IVR Designer
Skill & Campaign
Time Based
Agent Priority Based
Queue Size & Timeouts
Integrated with CRM
WebRTC Softphone
Hold & Mute
Transfer - 3 Types
Conference - 3 Types
CRM pop up
Campaign name
Mode Change - Inbound, Outbound, Dialer
Live Monitoring and Dashboard
Live monitoring
Dashboard
CDR Report
Editable Reports